Alameda County is one of the most ethnically diverse areas of the United States. The ethnic and social diversity of the East Bay brings to the hospital many patients with limited proficiency in English. The health system’s outstanding Interpreter Services is one of our most unique features. Our staff of trained medical interpreters provides language interpretation in 26 languages.
Alameda Health System (AHS) was the first hospital system in the U.S. to undertake a large-scale implementation of two-way video for language interpretation. Our Videoconferencing Medical Interpretation (VMI) program is use to increase access to medical interpretation and decrease wait time for both providers and Limited English Proficient (LEP) patients.
This comprehensive communication system integrates various types of technology including voice, video, data, and mobile applications. This IP-based customer service infrastructure improves the way Interpreter Services receives and distributes calls from providers and their patients.
Our call manager system has an interactive voice response (IVR) component that detects voice and keypad input. Callers will select their language choice by pressing the key pad or speaking their option and are automatically sent to the correct interpreter. Calls are routed based on a number of conditions including day/time, language, skill level of the interpreter, and urgency of the call. Remote (VMI & Phone) interpretation request are answered in 5 minutes or less.
Languages and Translation Services
The Alameda Health System has Medical Interpreters available in the following languages:
American Sign Language (by appointment)
We also provide translation services, please request through your provider or during your medical visit. Translation service is available for the following:
- Prescription instructions
- Pre-surgery instructions
- Discharge instructions
- Consent and Admission in different languages
- Preventative health instruction sheets
Bilingual Staff is also available for assistance upon request.
Interpreter Services Staff